Humanizing Lean Leadership – Susan Ehrlich, MD

In this episode of the Caring Greatly Podcast, Dr. Ehrlich and I talk about what it means to lead with humility and how her organization evaluates and trains principle-based leadership. We discuss how Dr. Ehrlich works to model deference to expertise with her team members and in her direct partnership with patient-family advisors. As both CEO and eventual end user, Dr. Ehrlich closes by sharing her plans for an EHR implementation centered around the principle of respect for team members and patients alike.